Return & Refund Policy

Return & Refund Policy

Thank you for choosing Bennett Custom Keepsakes. Every keepsake is custom-made specifically for you. Because our products are personalized, we have the following return and refund policy.

Personalized Products

All personalized and custom-made products are created according to the information and photos provided by the customer.

Because these items are custom-made, we do not accept returns or exchanges for:

• Change of mind
• Incorrect information provided by the customer
• Spelling, dates, or customization errors submitted with the order
• Customer dissatisfaction with a photo they uploaded

Please carefully review all personalization details before placing your order.

Damaged or Defective Items

If your order arrives damaged, defective, or contains a manufacturing error, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the shipping box and packaging

After reviewing your claim, we will determine whether a replacement or refund is appropriate.

Order Cancellations

Because production begins soon after an order is placed, cancellation requests cannot be guaranteed.

If production has not yet started, we may be able to cancel your order.

Lost or Missing Shipments

If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier first.

If additional assistance is needed, contact Bennett Custom Keepsakes and we will help investigate the shipment.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your financial institution.

Contact Us

If you have questions about your order, please contact Bennett Custom Keepsakes through our Contact page. We strive to respond to customer inquiries within one business day.